Internet, connectivity, broadband for virtual visits

Q: Are there any resources to help facilities with internet access for virtual visits?

A: Here are some troubleshooting tips to extend bandwidth, and some resources.

Internet troubleshooting tips

If it’s possible, use “wired” devices – connected by a cable to the internet modem, rather than to a wireless router – for virtual visits, because the bandwidth will be better and more stable. Also advise family members and other virtual visitors to try this.

Internet providers can help facilities or families understand how to do this.

Consider lending the cables your tech help or internet provider recommends.

During Zoom visits, if a person freezes or the audio lags, it might help to stop the video briefly, or have the person who is freezing leave the meeting and coming back in.

If family members or visitors are using phones and the data network coverage is bad where they live, some towns’ libraries (and sometimes businesses) have wireless in their parking lots, and sometimes wireless bandwidth is enough to have a video chat.

If you or virtual visitors do not have high speed internet, there are many providers that are cutting people a break during COVID.

For low income people, there are a number of internet assistance programs. Comcast has one called Internet Essentials and AT&T has an access program and Verizon also has a program.

See also: Keeping families and residents informed and connected, Visitors

This page updated 11/16/20

Information is changing rapidly as the COVID-19 outbreak evolves. Please take the links on these pages, especially the NH DHHS, which coordinates the COVID-19 response in our state, and other public health resources such as your local public health department, the CDC and WHO to find the latest guidance and recommendations.

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